Support FAQ¶
What logs do you want?
Unit stuck in DFU.
Normal if BOOT SEL is USB ROM. Straps
Partial flash.
Repeat from ROM. Recovery
r30 never boots after fuse step.
Stop changing the OTP configuration and contact Beechat support. Use USB recovery only to collect diagnostics.
Factory I²C fail.
Capture the factory-service log and the unit's board revision for support review.
Is this a security incident?
Incident record · Security guidance
Contact
Web: https://www.beechatnetwork.com
Sales: sales@beechat.network
Technical support: outreach@beechat.network